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Frequently Asked Questions


Shipping Policy
Is there any freight charge?
We offer Free Freight on most orders over $99, sent by UPS ground, shipped within the 48 contiguous states. Orders under $99 shipped UPS ground in the contiguous U.S. are charged $6.99. Alaska, Puerto Rico and Hawaii orders are shipped at an additional charge. All orders shipped through the Postal Service are subject to freight charges.
Orders received by 1:00 p.m. EST will be shipped the same day, as long as the items are in stock. Stock on an item can be verified by calling 1-800-338-3384. Next Day & Second Day Air Service is available and rates are based on the weight of the shipment. Florida residents will be charged 6% sales tax on all orders.
Orders to be delivered outside of the United States or Canada or to a P.O. Box can only be placed over the phone at 1-800-338-3384 or faxed in at 954-792-3560.
You must call or contact us for a freight quote. The customer is responsible for any taxes, duties or brokerage fees involved in importing merchandise. For mail orders, we accept most major credit cards as well as cashier's checks or money orders. Business and personal checks will be accepted as well, but will be held for 10 business days prior to the order being shipped.
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Guaranteed Lowest Prices
What is your low price guarantee?
We will meet or beat any delivered price on any in stock tool nationally advertised by a competitive mail order company. Simply inform us as to who the competitor is, and their price. Does not include closeouts, backorders or discontinued items. After verification, we will happily meet their delivered price. Not applicable past thirty days of purchase date.
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Do I have to pay sales tax?
If you are having your order shipped to Florida, you will have to pay sales tax. If you are NOT in the state of Florida, there will be NO SALES TAX charged.
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What if I'm not satisfied when I receive my order?
In the event you are not completely satisfied with your purchase, simply return the merchandise within 30 days of purchase in it's original unused condition for a full refund or replacement. New merchandise returned after the 30 day period shall be subject to a 20% restocking charge. If a tool is received damaged by UPS, call us immediately. If the shipment is from a trucking company, either refuse the shipment, or be sure to have the driver note the damage or shortage on the waybill before accepting it, then call customer service at 1-800-338-3384.

Returns are not accepted on damaged or used items, special orders or on incomplete units.
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Placing An Order
How can I place an order?
You have several options for placing an order. You can use our secure shopping cart online, place an order over the phone by calling 1-800-338-3384 or by sending us a fax at 954-792-3560. For more information, and for orders shipping outside the United States, please call 1-800-338-3384 or email contact us.
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Do I need to create an account to place an order?
You can checkout without creating an account. However, if you choose to create an account, the next time you shop with us, you won't have to enter your name and address information again, which will save you time. We do not store any credit card information for security reasons, and never rent, sell or distribute any customer information.
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What forms of payment do you accept?
We accept Visa, MasterCard, Discover and American Express. International orders must be paid by cashier's check, money order or wire transfer. Contact us for further information at 1-800-338-3384.
What is your privacy policy?
We never rent, sell or swap our customer names, and you will never receive mail from others as a result of buying from us, or by signing up for our newsletter.
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How can I check the status of my order?
To check on the status of your order, you can call us at 1-800-338-3384 or send us an contact us
If you created an account with us before you checked out, you can login to your account, and check the order history.
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Who is DiabloBlades.com?
We are powered by International Tool, a family owned and operated business that has been serving contractors, woodworkers and home owners since 1970. We provide the finest quality industrial power tools at the guaranteed lowest prices in the United States.
How can I contact you?
Phone:
1-800-338-3384
954-792-4403
Fax:
954-792-3560
Contact Us
Business Hours:
Monday through Friday 7:30 am - 5:00 pm; EST
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